How to Registration Questions:

When you register you receive an email confirmation from our 3rd party registration system, Haku.

For Haku, first, login to your account:

• Upgrade Distance or race: For example move from the 5K to the 50K, or from the Sprint to the Olympic
  • Once logged in, click on Your Events‚ at the top of the page
  • On the right side of the tile for your registration, click on View Registration
  • At the bottom, click on the button labeled Registration Options, then click on the Switch category
• Downgrade Distance or race: email [email protected]
• For All Teams:
  • First, one designated person registers and pays for your team
  • Then, go to your Haku account
  • Then Go to “Teams Tab”
    • From here you can either send and invitation by email to your teammate(s), or copy the Team Invitation Link and share the link.
    • Edit your Team Name

Registration Changes

Let’s say for example you registered for the 10K or the Sprint Distance Triathlon. Then you find that your training is going well and you’d like to participate in the Half Marathon or the Olympic Distance Triathlon. You can make these changes up to 7 days prior to the event. In most cases this can be done by you on our 3rd party registration platform using your registration confirmation number emailed to you at time of registration.

Discounts

We offer group and Military discounts. Please email [email protected] to inquire.

No Refund Policy

All entry fees are non-refundable. When you register for an event you agree that there are no refunds.

We offer partial credit for those canceling during our cancellation period. A credit to the following years event valued at 75% of the race registration fee will be offered until 14 days prior to the race date. No credits will be given within 14 days prior to the event.

If an event is sold out we may offer Waitlist registrations. Waitlist registrations DO NOT guarantee an entry for the event and are processed in the order in which they are received. In order to be on the waitlist, full event registration fee payment is required during registration. If the event is filled to capacity and enough participants cancel prior to the event, you will be emailed a confirmation that you have been entered into the event. If your waitlist registration is NOT converted into a race entry (i.e. not enough confirmed entrants cancel prior to the event), you have the option of receiving a refund for 85% of your entry fee or a transferable credit 100% of your entry fee good for any Big Blue Adventure event until 12/31 of the following year.

Air Quality and Smoke

We monitor the Air Quality Index (AQI) for all events. The AQI is a moving target and can change hourly. Our plan is to determine the AQI early the morning of the scheduled event and make an informed decision whether to hold or cancel an event at that time. In general we will hold and event if the AQI is 200 or below. However, there are circumstances, such as prolonged unhealthy air quality leading up to an event that could prevent our staff from preparing properly and safely for an event. In this type of situation we may cancel due to poor air quality days prior to an event. Additionally we look at the AQI and wind forecasts to provide data that help with our decision making on event cancellations due to poor and unhealthy air quality.

Cancelled Event due to Fire or Poor AQI:

If an event is cancelled due to Fire or Poor AQI we provide a rollover registration to the following years event. All registered participants will receive an email with the specific information on how to re-register for the following year.

Please refer to the Air Quality information available at the links below
https://www.airnow.gov/aqi/aqi-basics/

https://www.airnow.gov/sites/default/files/2021-03/air-quality-guide_pm_2015_0.pdf

Please review the information available and make your own decision on whether or not to participate.